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Response Time
Please allow 1-3 business days for a response. Emails sent outside of business hours may take longer. If you don’t receive a reply within 3 business days, feel free to send a follow-up email.
We appreciate your understanding as we work hard to assist you. To help us serve you better, please avoid sending multiple inquiries, as this can lead to confusion and delays.
For faster processing, kindly include your order and item numbers if applicable.
During holiday seasons, response times may be longer than usual.
Thank you for your patience!
TEXT: +86 13824534846